DoGood – Terms and Conditions of Service

These Terms and Conditions (“Agreement”) govern the purchase of all services offered by DoGood People, S.L. (“DoGood”), a company registered in Spain, with registered office at Calle Diego de León 57, 28006 Madrid, and VAT ID ESB88572739.

By completing a purchase on our website or otherwise contracting DoGood services, the Client agrees to be bound by these Terms.

1. Scope of the Agreement

This Agreement applies to all services provided by DoGood, including online purchases through the DoGood website and offline purchases agreed via other channels, including (but not limited to) access to digital challenges, learning content, consulting, team engagement, diagnostics, and training sessions. These services (the “Services”) are provided in accordance with the product descriptions at the time of purchase.

2. Definitions

“Client”: The individual or legal entity contracting DoGood’s services.
“Services”: Products and services offered by DoGood, including but not limited to access to digital platform, challenges, training modules, educational content, consulting, diagnostics, team engagement activities, and related materials.
“Platform”: DoGood’s proprietary digital platform, which may be made available to the Client and, where applicable, its stakeholders, for the delivery of certain Services. It consists of executable code, user interfaces, data storage, content delivery mechanisms, and other related components accessed by the Client and its authorized Users.
“Participants”, “Members”, “Users”, “Authorized Users” or “Stakeholders”: Any individual who accesses or uses the Services, either by purchasing directly or being granted access by a Client (e.g., employer, organization, or educational institution). This includes both individual buyers and designated participants, which may include, without limitation, employees, collaborators, customers, partners, students, or other individuals selected by the Client.
Participating Company: Any organization that joins a shared DoGood service such as a multi-company Challenge.

3. Purchase & Access

Once payment is confirmed, DoGood will grant access to the purchased Services according to the product description.

Unless otherwise stated, access is granted for a limited number of Authorized Users and for a fixed duration as detailed in the product description.

The Client is responsible for ensuring Authorized Users access the Services within the stated delivery period (e.g., September 2025 edition).

4. Fees and Payment Terms

- For online purchases, all prices are listed on the product pages and include VAT where applicable. Payment is processed securely on the website at the time of purchase, or alternatively by bank transfer if agreed directly with DoGood.
  
  Payments are processed through Stripe. By completing a transaction, the user also agrees to be bound by Stripe’s terms and conditions as the payment platform.
  
  For offline purchases, payment terms (including method, deadlines, and invoicing) will be specified in the corresponding Order Form. Unless otherwise agreed in writing, full payment must be received before access to the Services is granted.
  
  DoGood reserves the right to suspend or cancel access in the event of chargebacks, failed payments, late payments, or suspected fraud.
  
  Offline purchases will be considered binding once confirmed in writing by the Client (via email or signed form), with the understanding that the Client has accepted these Terms and Conditions, which form part of the contractual agreement.

5. Term and Termination

These Terms remain in effect for as long as any active Service (online or offline) is in progress.

Each Service is valid for the duration indicated in the product description or order confirmation. For time-bound editions (e.g., September 2025), access will be granted only within that defined period.

Either party may terminate this Agreement with 30 days’ written notice if no active Services remain.

Early termination is permitted in the following cases:

For breach of essential obligations: If either party breaches any of its essential obligations, either party may choose to terminate the agreement, unless the breach is capable of being remedied, in which case the non-breaching Party shall send written notice to the breaching Party giving details of the breach and a requirement to remedy it, in which case the latter party may terminate the agreement if the breach is not remedied within thirty (30) days of receipt of the notice.
Due to serious malfunctions of the Platform: If the services provided under this agreement include platform access, the Client may terminate the MSA if, once the Service Module has been implemented on the Platform, serious malfunctions are detected in its operation and, having notified DoGood in writing of said malfunction, it has not been rectified within thirty (30) days.
Force Majeure: The impossibility of fulfilling the obligations derived from the Contract due to force majeure for a period of more than thirty (30) days will entitle the parties to terminate this Contract, without the party affected by the cause of Force Majeure incurring any liability whatsoever derived from the termination of the Contract.
For damages: Caused maliciously or by gross negligence, to the parties or to any third party as a consequence of the activity of the parties.
For court rulings or sentences: In the event of final court rulings whereby either of the parties is condemned for carrying out activities contrary to their respective Compliance policies.

Upon termination:

Access to the Services and Platform (if applicable) will be revoked.
Any outstanding fees shall become immediately due.
Confidential Information shall be returned or deleted, unless retention is required by law.
DoGood may retain access logs and statistical records only to the extent required by law or to issue a completion report, if applicable.

6. Client Responsibilities

The Client agrees to:

Provide accurate and lawful user data.
Ensure Users respect applicable terms and the intended purpose of the services.
Avoid misuse, reverse-engineering, or unauthorized access to the Platform.

7. DoGood Commitments

DoGood will:

- Deliver services in accordance with the agreed scope and timeline.
- Maintain appropriate security standards.
- Ensure no unauthorized disclosure of Client data.

Ensure the proper functioning of the Platform, if applicable.

Appoint qualified personnel to perform the agreed services with professional diligence.

Implement technical and organizational measures in line with GDPR and other applicable laws.

8. Independence of the Parties

The parties declare that the Client is an independent entity and, therefore, the sole responsible party before third parties for the management of the business of its exclusive property, the fulfilment of its contractual obligations as well as the fulfilment of the labour, fiscal, administrative, food, hygienic-sanitary or any other kind of regulations applicable to the specific activity developed, and that this does not and may not imply responsibility before third parties of DoGood for the business management or legal and contractual breaches of the Client.

9. Liability & Limitation of Liability

DoGood shall be responsible for the operation of the Platform, in accordance with the functionalities provided and presented to the Client, for complying with data protection regulations and for the maintenance and security of the machines, networks and equipment from which the Platform is made available to the Client.

The Client shall be responsible for the information that may be entered on the Platform, for complying with data protection regulations, as well as for the maintenance and security of the devices and networks from which the Platform is accessed or provides access to its members.

DoGood shall in no event be liable for any damages arising out of or in connection with the non-performance or defective performance of the Client’s obligations under this Agreement, nor for the improper use of the Platform by the Client or participants not in accordance with the documentation and instructions, nor for any indirect damages that may result from the use of the Platform by the Client, except in case of negligence or breach of its contractual obligations on the part of DoGood.

DoGood does not carry out any prior control of the quality, truthfulness, accuracy and accuracy of the information and content uploaded to the Platform by the Client and the participants during the course of any Service.

DoGood cannot be held responsible for any unlawful acts or irregularities committed through the use of the Platform or Services by the Client or its members.

DoGood cannot be held responsible for the possible lack of continuity in the provision of Services, including platform access or other deliverables, resulting from causes not attributable to it.

DoGood shall not be held responsible for possible defects or interruptions in accessing Services or the Platform, nor for possible violations of personal data or data leaks in the information management system, possible defects in the security system or the presence of viruses in the context of the Service provided, when these are the result of an act of third parties and/or independent of DoGood’s will, or errors on its part.

The Client and all participants expressly waive any type of indemnity for possible damages or losses resulting from the cessation, interruption or modification of the Services.

DoGood is not liable for any issues arising from the use or failure of biometric authentication methods. The user acknowledges that biometric authentication relies on the security features of their device and DoGood is not responsible for the security or functionality of these features. DoGood shall not be held liable for any unauthorized access resulting from compromised biometric data on the user’s device.

10. Transfer of Agreement

The Client may not transfer any rights or obligations under this Agreement without DoGood’s prior written consent.

11. Confidentiality and Automated Data Processing

Each party agrees to maintain the confidentiality of all non-public information disclosed in connection with the Services.

“Confidential Information” includes, but is not limited to, technical, commercial, organizational, or strategic information; source code; designs; business models; financial data; client or participant data; and any other information disclosed in written, oral, electronic, or visual form that is not publicly available.

Each party agrees not to use or disclose Confidential Information for purposes other than fulfilling its obligations under this Agreement, except in the following cases:

When the information is or becomes publicly available without breach of this Agreement;
When the information is received from a third party not under an obligation of confidentiality;
When required by law or competent authority (with prior notice to the disclosing party, where legally permissible);
When necessary for executing the Services, in which case the recipient must ensure third parties uphold equivalent confidentiality protections.

These obligations remain in force for the duration of the Agreement and for five (5) years thereafter. Upon termination, each party shall return or securely destroy all Confidential Information, unless otherwise required by law.

In Multiclient Programs, DoGood may share anonymized and aggregated insights across participating Clients for benchmarking or reporting purposes. In no case will personal or company-specific Confidential Information be shared without prior consent.

12. Data Protection

DoGood processes personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

Where the Client is an organization, the Client acts as Data Controller for any Authorized Users it enrolls, and DoGood acts as its Data Processor.
Where the Client is an individual purchasing Services for personal use, DoGood acts as Data Controller for the processing of personal data related to the provision of the Services.

The Privacy Policy and Data Processing Agreement are incorporated by reference and form an integral part of this Agreement.

By accepting these Terms, the Client confirms acceptance of the DPA and agrees to comply with its terms, where applicable.

Where Services involve multiple Clients (e.g., in shared challenges or stakeholder engagement initiatives), each Client remains the Data Controller of its respective Authorized Users. DoGood only accesses such data as necessary to perform the Services and does not transfer personal data between Clients.

DoGood does not access, collect, or store biometric data; such data, if used for authentication, remains solely on the user’s device.

DoGood and the Client may also process the contact details of signatories or representatives for contract management and relevant service communications. Each party must inform the relevant individuals and ensure lawful processing.

DoGood retains personal data only as necessary to fulfill the Services and comply with applicable laws. Data subjects may exercise their rights (access, rectification, erasure, objection, restriction, and portability) by contacting:

DoGood at hola@dogoodpeople.com
The Client, using the contact details provided during purchase or agreement.

DoGood may, unless prohibited by law, anonymize or aggregate usage data (“De-identified Data” or “Aggregated Data”) to improve services, generate benchmarks, or provide insights. All such data will exclude personal identifiers.

For more information, please refer to our Privacy Policy and Data Processing Agreement.

12A. Multiclient Challenges and Shared Participation

Certain Services (e.g., Challenges or stakeholder engagement campaigns) may be delivered under a shared engagement structure involving multiple Clients (“Multiclient Programs”).

Each Participating Company remains responsible for its own Authorized Users and deliverables.
Where Services include shared platform participation, the Client acknowledges that aggregated insights (e.g., rankings or challenge metrics) may be visible to other Clients.
DoGood will ensure no personal data is shared across Clients without a lawful basis and will only share anonymized or aggregated data as permitted by applicable regulations.

13. Use of Client’s Brand & Logo

The Client authorizes DoGood to use the Client’s name and logo on DoGood’s website, social media platforms (including LinkedIn), case studies, client lists, presentations, and other marketing or commercial materials, solely to identify the Client as a customer. Such use shall be consistent with the Client’s brand guidelines (if provided) and may be withdrawn at any time by written notice from the Client.

14. General Provisions

Severability: If any provision of this Agreement is shown to be void, illegal, or unenforceable, the validity and enforceability of the remaining provisions shall not be affected.

No Waiver: Failure by either party to enforce any right under this Agreement shall not be deemed a waiver of future enforcement.

Notices: Legal notices must be sent to the addresses specified in the purchase confirmation or corresponding communication.

Entire Agreement: This Agreement and linked documents (Privacy Policy, DPA) supersede all previous agreements or communications between the parties.

15. Compliance & Criminal Liability

The Parties undertake to act in compliance with national and international anti-corruption legislation and to ensure compliance with the regulations established in any legal area in which, as a party, they are involved, and to adopt, within the scope of their respective activities and autonomy, all appropriate measures to prevent the commission of crimes or illicit acts in accordance with the provisions of Organic Law 10/1995 of 23 November of the Criminal Code, as well as Organic Law 5/2010 of 22 June and Organic Law 1/2015 of 30 March amending the former, as well as any future regulations that modify or develop the former or that are applicable to the agreement.

The Parties mutually undertake to inform each other of any incident, event or breach during the term of this Agreement which in any way affects the representations and obligations set out in this Clause.

16. Governing Law & Jurisdiction

This Agreement shall be governed by Spanish law. Any dispute will be submitted to arbitration under the International Chamber of Commerce (ICC), in accordance with its rules. Arbitration shall be a prerequisite before seeking resolution in the courts of Madrid, Spain.